
CANADIANMAGICJACK.CA LTD, offers a form of
9-1-1 service that is
similar to traditional 9-1-1 (911) service but has
some important
differences and limitations when compared with enhanced 9-1-1
service (E911) available in certain locations in
conjunction with
traditional telephone service. With both traditional 9-1-1 and E911
service, your call is sent directly to the
nearest emergency
response centre. In addition, with E911 service, your callback
number and address are visible to the
emergency response centre
call–taker. With CANADIANMAGICJACK.CA LTD’s 9-1-1 service, our
third-party operators
route your call to the proper emergency
services agency anywhere in the country using the 9-1-1 network, but
your phone
number and location are not visible to the emergency
response centre call-taker. You should be prepared to provide or
confirm
your address and call-back number with the operator. Do not
hang up unless told directly to do so and if disconnected, dial
9-1-1 again.
You should ensure your location information, when registered with
CANADIANMAGICJACK.CA LTD, is kept current at
all times. In case you
are not able to speak during the 911 call, the call taker will
dispatch emergency response vehicles to your
last registered
address. Remember that you need to update this information if you
move your device to a different location and/or
if you add a new
line to your account. Your 9-1-1 service is activated when you
subscribe to CANADIANMAGICJACK.CA
LTD, service.
Remember that the 9-1-1 service will not function in the event of a
power or broadband outage or if your broadband, ISP or
CANADIANMAGICJACK.CA LTD, service is suspended or terminated.
You should inform any household residents, guests
and other persons
who may be present at the physical location where you us the CANADIANMAGICJACK.CA LTD,
service of the important differences in,
and limitations of, VoIP 9-1-1 service as compared with E911
service, as set out above.
We limit our liability to you in respect of our 9-1-1 service as we
do not have any control over whether, or the manner in which,
calls
using our 9-1-1 service are answered or addressed by any local
emergency response centre and we rely on third parties to
assist us
in routing 9-1-1 calls to local emergency response centres and third
party call centres. Prior to subscribing to
CANADIANMAGICJACK.CA
LTD, service, you must review the full text of applicable
limitations of liability set out in the
Terms of Use available at,
and/or as seen below.